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Frequently Asked Questions

Welcome to our "Cash Back" program, where your loyalty is rewarded! Our system is simple and advantageous: for every five orders you place, you receive one surgical guide completely free. This is our way of thanking our loyal customers and providing even greater value to their practice.

How can you take advantage of this offer?

Simply continue ordering our high-quality products as usual. Once you reach five completed orders, you will automatically be given the option to select your free surgical guide. Ensure that you are logged into your user account so we can track your orders and accumulate points.

How to check your progress?

You can track your accumulated orders and opportunities to use a free product at any time through your user account on our website. If you have any questions or need assistance, our customer service department is available to help you.

Conditions for using the points:

  • Virtual points can only be used when the value of the accumulated points covers the full price of the order for a free surgical guide.
  • Virtual points are automatically applied to your next order if you have enough points to cover the entire order value.
  • If the order value is higher than the value of the accumulated points, the difference must be paid using standard payment methods.

How to check your points?

You can see the number of your accumulated points at any time by logging into your user profile on our website. In the "My Profile" section, you will find information about your points and how you can use them for future orders.
We value our customers and strive to provide added value through our loyalty programs. We hope the "Cash Back" system offers you more opportunities for beneficial purchases.

If this is your first collaboration with us, please complete the registration form on our website fully. After that, we will enter your details into our management system and be ready to start!

If you are new to working with us and are finding it a bit challenging, don't worry, we are here to help! It's important to know that a case of guided surgery requires acquiring and processing some files:

    • STL files with the anatomy and/or prosthesis of your patient;
    • DICOM file of your patient;

Once you have collected this information, you can send it directly to us. We will help you create your virtual patient by matching the STL with the DICOM, plan the treatment of your implants, and model your surgical guide. For more information about the necessary files, you can directly call us at our national phone number: 0700 88 188.

For the successful execution of guided surgery, the following files are necessary:

    • For partially edentulous jaws (with stable teeth):
      • DICOM files (3D X-ray) of the desired area;
      • STL file of the anatomy (scanned models);
      • Wax-up (prosthetic modeling);
      • STL files of the antagonist and others (optional).
    • For totally edentulous or partially edentulous jaws (with movable teeth):
      • Radio-contrast marker protocol:
        • DICOM files of the area of interest with a prosthesis and placed marker;
        • STL files:
          • Marker+prosthesis+anatomy;
          • Prosthesis+anatomy;
          • Anatomy;
        • Wax-up (prosthetic modeling), STL files of the antagonist and others (optional).
      • "Double Scan" Protocol:
        • DICOM files of the area of interest with a prosthesis placed;
        • DICOM files of the prosthesis only.

Note: We recommend sending only DICOM files in standard format! STL files must be in the same reference system for optimal matching. STL files can be obtained with an intraoral scanner and a desktop scanner (from plaster models).

Surgical guides are a key component of the most advanced computer-guided implant placement technologies.
The planning of the intervention is done through preliminary calculations performed in collaboration with the implantologist. Using specialized software for three-dimensional modeling, the surgical guide is manufactured with exceptional precision, facilitating the perfect positioning of the implant. The production of the surgical guide is carried out using a high-tech 3D printer that uses the highest grade medical polymer.
Key features of the surgical guides we produce:

  • Do not contain metal sleeves.
  • Do not overheat the patient's bone.
  • Require the use of only three drills when placing the implant.

Advantages of using a surgical guide:

  • Minimal surgical intervention.
  • Perfect positioning of the implants.
  • Minimal pain after the surgery.

Over the years, OSSTEM has developed various implant systems that ensure a high standard of quality for all aesthetic outcomes. From the "TS" system, known for its excellent self-tapping thread providing high primary stability, to the "MS" system, suitable for temporary constructions and prostheses, to our "UltraWide" implants, which provide excellent initial stability in extraction zones thanks to their unique design.
OSSTEM guarantees an optimal solution for every case, convenient for both dentists and their patients.